Terms and Conditions

Offers and prices

All prices are in CHF and are incl. 7.7% VAT ex works Diessenhofen. Unless other prices have been agreed with us in writing, the current price lists are valid on the day of the order. Prices that serve as a price orientation, are indicative and may differ depending on the material and size of the listed prices. Custom-made products and the costs for delivery, packaging and shipping are offered individually by us and are not part of the price lists. The price calculations are subordinated to the Swiss market and may differ from our European partners.

price change

We reserve the right to carry out price adjustments at any time. With the appearance of the new price lists all previous prices become invalid.

Order

The order will only be considered if a written confirmation from the customer is available. Special orders can not be canceled after receipt of the order.

payment terms

Payment is to be made in advance or in cash when the goods are handed over. The goods remain the property of until they have been paid for in full Zeltwelt.

Delivery time

If the goods are not available from stock, a delivery time of approximately 30 working days from the date of the final order must be expected. Special orders can be delivered during the main season (May - August) only with reservation in this delivery time.

Shipping

If possible, the goods will be shipped by appointment by mail or forwarding. Postage and packaging costs are borne by the customer.

Delivery

We deliver only within Switzerland. For the European market, our partners are responsible to whom we refer them further. Delivery is by appointment Zeltwelt directly to the construction site. Access to the construction site must be ensured by the customer and 1-2 people must be available to help. Collection by the customer from the warehouse is only possible by making an appointment. The customer undertakes to check the goods upon receipt and report any defects immediately Zeltwelt Report to.

Warranty

The 2 year guarantee only applies to material and processing defects, ie to the seams of fabric panels, fastening loops, tapes and eyelets. Improper use, manipulation and independent changes to the product will void this guarantee. Changes to the material due to external natural influences, signs of wear and damage that can be traced back to improper and neglected care / control are excluded from the guarantee.

In a permanent outdoor use (ie 3 months a year), a regular check and depending on location / use, after about 1 year cleaning and care of the tent cover and the material is necessary! Zeltwelt GmbH offers suitable products for this purpose and provides the documents for expert care and impregnation Tips freely available.

Warranty

Guarantee cases must be submitted in writing. Upon acknowledgment of the complaint, the defective parts of Zeltwelt repaired or replaced accordingly. The shipping costs incurred are to be reimbursed to the customer. Shipments sent freight collect will not be accepted and will be returned to the customer immediately to our discharge.

exchange

Special designs are excluded from exchange, this also applies to cut by the meter. The customer is obliged to make wrong deliveries and defects immediately upon receipt of the goods Zeltwelt to communicate. In the event of a wrong delivery or justified defects, the goods will be replaced immediately. Returned goods must not show any traces of use.

technical changes

We reserve the right to make technical changes to the items we offer, which will contribute to the continuous improvement and development of the cuts.

Rentals

Zeltwelt GmbH declines any liability during the rental period. The tenant is responsible for the necessary security during the rental and is solely liable for damage to persons and the rented material. Likewise, the renter agrees to take the tented material taken care of the utmost care and the damage incurred upon return Zeltwelt GmbH to report. In the case of major repairs / cleaning, the expenses will be charged to the renter retrospectively. Tent covers must not be cleaned independently without agreement!

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