Terms & Conditions

Offers and prices

All prices are listed in CHF and include 8.1% VAT ex warehouse. Unless other prices have been agreed with us in writing, the current price lists apply on the day of the order. Prices that serve as a price guide are guidelines and may differ from the prices listed depending on the desired material and size. We offer custom-made products and the costs for delivery, packaging and shipping individually and are not part of the price lists. The price calculations are based on the Swiss market and may differ from our European partners.

price change

We reserve the right to carry out price adjustments at any time. With the appearance of the new price lists all previous prices become invalid.


The order will only be considered if a written confirmation from the customer is available. Special orders can not be canceled after receipt of the order.

payment terms

Payment is to be made in advance or in cash when the goods are handed over. The goods remain the property of until they have been paid for in full Zeltwelt.

Delivery time

If the goods are not available from stock, a delivery time of approximately 30 working days from the date of the final order must be expected. Special orders can be delivered during the main season (May - August) only with reservation in this delivery time.


If possible, the goods will be shipped by appointment by mail or forwarding. Postage and packaging costs are borne by the customer.


We deliver only within Switzerland. For the European market, our partners are responsible to whom we refer them further. Delivery is by appointment Zeltwelt directly to the construction site. The customer must ensure access to the assembly site and 1-2 people must be available to help. Self-collections from the warehouse are only possible by appointment. The customer undertakes to inspect the goods upon receipt and to report any defects immediately Zeltwelt Report to.

Delay in delivery

In the event of a delay in delivery, the customer is not entitled to any compensation in accordance with the applicable terms and conditions and legal provisions. A delay in delivery occurs if the supplier is unable to deliver the agreed goods or services at the agreed time. This can be due to various reasons, such as unforeseen production problems, delivery bottlenecks, transport problems or force majeure.


Liability for improper handling, assembly or commissioning of the goods is excluded. Any liability for direct and/or indirect consequential damages as well as lost profits and/or loss of earnings is excluded. The tenant or buyer is liable for damage resulting from environmental influences (e.g. snow, wind or rain) and these are not recognized in the warranty. Permits for construction and operation are the responsibility of the buyer.


The 2 year guarantee only applies to material and processing defects, ie to the seams of fabric panels, fastening loops, tapes and eyelets. Improper use, manipulation and independent changes to the product will void this guarantee. Changes to the material due to external natural influences, signs of wear and damage that can be traced back to improper and neglected care / control are excluded from the guarantee.

In a permanent outdoor use (ie 3 months a year), a regular check and depending on location / use, after about 1 year cleaning and care of the tent cover and the material is necessary! Zeltwelt GmbH offers suitable products for this purpose and provides the documents for expert care and impregnation Suggestions freely available.


Guarantee cases must be submitted in writing. Upon acknowledgment of the complaint, the defective parts of Zeltwelt repaired or replaced accordingly. The shipping costs incurred are to be reimbursed to the customer. Shipments sent freight collect will not be accepted and will be returned to the customer immediately to our discharge.


Special designs are excluded from exchange, this also applies to cut by the meter. The customer is obliged to make wrong deliveries and defects immediately upon receipt of the goods Zeltwelt to communicate. In the event of a wrong delivery or justified defects, the goods will be replaced immediately. Returned goods must not show any traces of use.

technical changes

We reserve the right to make technical changes to the items we offer, which will contribute to the continuous improvement and development of the cuts.


Zeltwelt GmbH declines any liability during the rental period. The tenant is responsible for the necessary security during the rental and is solely liable for damage to persons and the rented material. Likewise, the renter agrees to take the tented material taken care of the utmost care and the damage incurred upon return Zeltwelt GmbH to report. In the case of major repairs / cleaning, the expenses will be charged to the renter retrospectively. Tent covers must not be cleaned independently without agreement!

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